The trend toward vertical integration – control from the raw material to
the shop shelf – gives luxury brands a competitive advantage, raises barriers
to entry and helps them defend the high-quality image they want associated with
their products. Chanel has been buying up partners to guarantee long-term
supplies and control quality, from plant growers for its Chanel No.5 perfume to
embroiderers such as Lesage for its couture collections. Bodin-Joyeux is the
first tannery Chanel acquired, employing 100 people in central France .
It is one of its main suppliers of supple lamb leather, known for its silky
feel and used to make the brand’s popular 1,500-euro quilt leather bags. Bruno
Pavlovsky, chairman of Chanel’s fashion business, said the brand had been
working with the tannery for 30 years and would continue to supply rivals as
other Chanel suppliers already do. Chanel, which started buying up partners in
the late 1980s, today owns several niche fashion suppliers including Lesage,
the feather specialist Lemarie, the hat maker Maison Michel and the glove-maker
Causse. Last year, it acquired the Scottish cashmere company Barrie Knitwear. Chanel
builds strong relationships with consumers, and are extremely accommodating to
the needs of customer's by keeping up with their personal requests. This may be
another factor in why the company has been so successful for over a century
with, a estimated amount of $3 billion yearly.
Monday, December 9, 2013
Ch. 7 - Business Marketing
Thursday, December 5, 2013
Ch. 8 - Segmenting and Targeting Markets
Chanel has a very broad market in
general due to their many market segmentation.
This well rounded company has been expanded a significant amount since
it was established in the 1920’s. Gabrielle Coco Chanel opened her first store
selling hats and few accessories. People mostly know Chanel for their
fragrances, clothing and bags. Chanel's product mix has made them successful
because they are specially targeted to women. The market segments for Chanel
are mostly women (21 and older), they have knowledge about the brand and they
know that they have good quality products. These product lines are targeted to
different markets and it helps the company expand even more. Chanel's geographic segmentation is limited
since this brand is expensive and exclusive, their products cannot be afford
and available to everyone. Retail Stores are mostly located in main cities such
as: New York , Beverly
Hills , Miami , Madrid ,
Russia , Tokyo ,
Paris , etc.
Chanel is a brand that offers more than just clothes, it has become a brand
that sells everything women need but now they are showing their new lines which
will be for men and children.
Although Chanel was extended greatly throughout the 1990’s, with the launch of a men’s version of perfume, its first skin care line, PRÉCISION (1999) as well as a new travel collection and fabulous line of sunglasses (under a license contract with Luxottica), there still remains scope for Chanel as a master brand to extend itself into other luxury products and services. An extension into Furniture would be successful because it is clear to envision sophisticated sofas which hold within them Chanel brand values of being classy, fabulous and authentic. The brand could also be leveraged to provide a range of products (perhaps a range of hats to start with; because of course they war Coco’s first product line) in the mid-price market, in order to provide a Chanel experience to those who are not extraneously wealthy, as this would spread the Chanel Universe and promote inter-wealth connections between people. However, this would have to be a one-off product offering so as to not ruin the overall image of Chanel. Chanel Candy sold at all Chanel counters, concessions, stores and booths would be a great success would be another idea of how to extend the brand. In essence, every touch point displays this. Brand expression is clear consistently and the brand identity is maintained to a high standard to ensure the fashion business maintains its personality and lives in the way in which its founder would have wanted it to.
Tuesday, November 26, 2013
Ch. 11 - Developing and Managing Products
Chanel has traditionally focused its efforts on
designing, developing and producing products for the market. Today, global
competition, outsourcing and legislation commend that companies take greater
responsibility of their products. In the luxury brands industry, consistency is
extremely important, in order to generate profit by creating brand value and
customer value. A company needs to draw on the history and tradition of its own
brand, which arc the foundation of product-making and resulting techniques, and
showcase the philosophy of its own brand. Unless this is done in a consistent
manner, the company cannot retain customers for long. The goal when developing
a brand is to create value. Chanel do that by emulating the characteristics and
values that its customers desire. Branding is present throughout everything
Chanel's company touches—it is not just a logo.
Nobody in
marketing needs to be told about the importance of product consistency.
Consistency is all, and while this bit of branding wisdom applies most commonly
to products, savvier companies have extended it to retail design, customer
service and, to advertising imagery. In 1922 Chanel introduced a perfume,
Chanel No. 5, which quickly became popular, and remains a profitable product of
the Chanel organization. Now in its 90th year of production, Chanel No. 5 is
the best-selling fragrance of all time, and one with a long trail of print ads
behind it. But whether the ad comes from 1968, there's a good chance you'll
encounter the same stylistic elements therein, to wit: the bottle. Sure,
beautiful models have come and gone, but the signature modernist flacon is the
centerpiece. And that's no accident. "Chanel has always kept a certain
kind of minimalized brand identity," noted Tilar Mazzeo, author of The
Secret of Chanel No. 5. "It's all about the form and the line of the
bottle."
"Chanel is clearly at that point where everyone is highly focused and is working together in a way that has created a terrific business," said Arie Kopelman, president and chief operating officer of Chanel Inc. The foundation of creativity is the codes of the brand. The team of innovators create, collection after collection, inventing the Chanel story again. The company's strong to devotion to fine materials, technology, and to the brand's philosophy have contributed to number of product lines that have excelled. The last several seasons have produced innovative items such as frayed tweeds, sleek sport looks, quilted bags in bright colors and unconventional shapes, as well as candy-colored costume jewelry.
Wednesday, November 20, 2013
Ch. 18 -Social Media and Marketing
Social media, whether it’s
Twitter, Facebook, viral video, or mobile check-ins, can help a luxury brand
solidify and personalize its exclusive image, as well as provide a way for
brand enthusiasts to communicate and interact with each other and the brand. Chanel
uses different channels, such as YouTube, Facebook, LinkedIn, Web site and etc.
Facebook is a great platform for show casting
visual content, so what better social network could there be for a famous
fashion house? Chanel has been a leader in couture for many years, sparking
many revolutions in women’s clothing and fragrances — little black dress,
anyone? Now the company is making a statement as a leader in social media as
well. Images are certainly a strong component Chanel’s Facebook presence; the Page
has a very well-curated selection of photographs. Through all of the eye candy,
however, it’s clear that this company has worked hard to bring its long history
to life in this contemporary medium. Here are some of the great and stylish
things Chanel is making happen on Facebook. Many of the new photos and
advertisements feature the current spokeswomen for Chanel, but one of the
fashion house’s great advantages is its treasure trove of historical photos.
Instead of using Timeline’s Milestones feature just to share important dates
for the company, Chanel’s Facebook Page also chronicles the life of pioneering
designer and founder Gabrielle Chanel. From her birth in 1883 to the release of
her classic Chanel No. 5 perfume, the life of Gabrielle Chanel is closely tied
to the development of her fashion house. These updates are usually accompanied
by vintage photos of Chanel herself. It’s a great way for the brand to
recognize its wonderful heritage and history. Because the designer’s name is so
frequently used for names of the company’s products, it was a smart choice to
make Chanel a more prominent and relatable figure for fans to identify with.
Thursday, November 14, 2013
Ch. 10 - Product Concepts
The founding of Chanel goes back to the year 1910 when Gabrielle
"Coco" Chanel opened her first shop under the sign "Chanel
Modes" in Paris .
Since than it has grown to be one of the world’s most prestigious luxury brands
for fashion, fragrances, beauty and skincare and was reported to have an
estimated sales figure of nearly $ 2 billion in 1995. The brand Chanel is
profoundly associated with its famous founder and her audacious femininity.
World class designer Karl Lagerfeld helps keeping up the haute-couture- image.
The brand Chanel is perceived as a brand of luxury, perfection and uniqueness. It is a concept to many people today. They are designed
by intelligent, creative, and fantastic people. One of those designs is
“Chanel”. Without a shadow of a doubt the single most influential female
fashion designer of the 20th century, Coco
remains to this day adored. She basically revolutionized the fashion industry,
changing women from the tight corsets of the Edwardian era. What Miss Chanel
did was reshape our concept of “elegance“. And in doing all these things, she
basically achieved something precious for the women, freedom. As she said
“Fashion fades, only style remains the same” became reality. Chanel's product
concept is much like the company's mission statement and global vision as a
whole. The brand has stayed true to the early vision of Chanel, to be timeless
and sophisticated. The products that Chanel sells are a reflection of Coco
Chanel herself, and what the brand has impacted on the world today. Chanel
items tend to have underlining sex appeal and appear in lavish fabrics with
many embellishments. Which always applies to one of Coco Chanel’s famous quotes
“A girl should be two things: classy and fabulous.” Consequently is very
appropriate seeing that is the total quintessence of the label today even a
century later.
Wednesday, November 6, 2013
Ch. 17 - Personal Selling
Personal selling is far more
expensive on a per-unit basis than the other major tools of promotion:
advertising, sales promotion and public relations. Personal selling is the most
important way for selling products for Chanel because Chanel’s perfumes, bags,
clothes, shoes, etc are not cheap. Actually it's too expensive. Customers are
willing to buy fancy products when they are satisfied with a good advice and
services. Also it will become relationship selling (consultative selling).
Chanel service is great. The salesperson in Chanel will look for a potential
customer who has the ability to purchase and explain the detail and some
information about the product to the consumer. The salesperson in the Chanel
department stores always demonstrate how to use the foundation and let the
customer test the sample of the makeup foundation product. Chanel products are
sold in big department stores such as: Macy's, Saks at Fifth Ave and more. Macy's offers great
deals on Chanel's perfumes since their customers get a greater value; they tend
to shop Chanel's cosmetics or perfumes at this department store. Chanel has
good quality products which allow a good relationship with customer (brand
loyalty); their clothing is beautiful and gives the customer the feeling that they
can feel great wearing their brand. Chanel in relationship selling is
motivating its customers to come back, again and again, by developing long-term
relationship. In addition, mobile applications are available for purchase on
itunes. These applications can be uploaded to the iphone or to ipods. On
Facebook alone there are also over 500 groups that are based upon Chanel. Users
are treated as a part of brand and their vision for company are evaluated.
.
Thursday, October 31, 2013
Ch. 16-Advertising, Public Relations and Sales Promotion
Chanel use a variety of
multimedia platforms, including the Internet, social media, print, billboards,
in-mall digital screens and retail Web links. The campaign was created to
entice consumers back to the pleasures of fragrance. The
culture (such as Vogue) in which Chanel is promoted reflects its prestige and
positioning in society. Chanel is a brand for socialites, for the wealthy and
the aristocrats. It reaches its target audience through advertising Chanel
society and culture in places where people who exist within the culture will
reach out to be a part of the Coco Chanel legacy. Chanel introduces a new fragrance every 10 years,
not every three minutes like many competitors. They don’t want to confuse the
consumer. With Chanel, people know what to expect and they keep coming back to
them at all ages.
Somewhat surprisingly, celebrity fragrances, which seemed to be a fad a
decade ago, are now an established segment of the fine fragrance market. The power
of celebrities knows no bounds. The public has an insatiable appetite for new
celebrity fragrances, and continues to welcome these launches. Chanel spends
millions on advertising each year. The company uses various celebrities and
models for these advertising such as Brad Pitt, Nicole Kidman, Keira Knightley
and many others. Brad Pitt is the first male face of Chanel No.5, the French
fashion house's signature fragrance. Chanel is the first female scent to be
advertised by a male. The ad's main message is possibly the finest example of
reverse psychology that ever lived. "Wherever I go, there you are,"
says Brad, at which point we can help imagining a roomful of women, all wearing
the same scent. Chanel also uses
advertising appeal when it comes to, cosmetics and skin care line, showing the
consumer with buying certain products it will improve their skin or denounce
flaws in facial features.
Subscribe to:
Posts (Atom)